Frequently Asked Questions

Training FAQs

• What training programs does Enstrom offer?

  Enstrom offers comprehensive maintenance training programs including both piston and turbine models.

• Where are training programs conducted?

  Training programs are conducted at our factory facility in Menominee, Michigan.

• What training materials and resources are provided?

  Enstrom provides comprehensive training materials including manuals, documentation, course materials, and resources.

• How long do training programs take?

  Training program: one week for piston and one week for turbine

• What is the cost of training programs?

  Training program costs $1,400 per person, with free refresher for life.

• Does Enstrom offer flight training?

  Enstrom does not offer full flight training. However, a transition training course is provided with all new helicopter purchases.

Maintenance & Support FAQs

• What maintenance documentation is available?

  Enstrom provides comprehensive maintenance documentation including maintenance manuals, service bulletins, parts catalogs, technical documentation, and troubleshooting guides for all helicopter models.

• Where can I find maintenance manuals?

  Maintenance manuals are available through our support portal.

• How do I order parts for my Enstrom helicopter?

  Parts can be ordered directly from Enstrom. We maintain comprehensive parts inventories and provide rapid parts availability.

• What technical support is available?

  Enstrom provides comprehensive technical support including phone support, email support, technical documentation, and expert consultation. Our technical support team is available to assist with maintenance and operational questions.

• Where are authorized service centers located?

  Enstrom has authorized service centers worldwide, including our factory service center in Menominee, Michigan. Contact us to find the nearest authorized service center to your location.

• What services do authorized service centers provide?

  Authorized service centers provide comprehensive maintenance, repair, inspection, and certification services.

• What is the maintenance schedule for Enstrom helicopters?

  Maintenance schedules vary by helicopter model and usage. Detailed maintenance schedules are provided in maintenance manuals and can be customized based on operational requirements.

• Are service bulletins and updates available?

  Yes, Enstrom regularly issues service bulletins and updates covering maintenance procedures, safety information, and product improvements. These are available through our support portal.

Company FAQs

• How long has Enstrom been manufacturing helicopters?

  Enstrom Helicopter Corporation has been manufacturing helicopters for over 65 years, with a history of innovation and excellence in aviation since 1959.

• Where is Enstrom located?

  Enstrom Helicopter Corporation is located in Menominee, Michigan, in the Upper Peninsula. Our facility includes manufacturing, service, and training capabilities.

• What markets does Enstrom serve?

  Enstrom serves multiple markets including military, law enforcement, commercial, private, and training markets worldwide. Our helicopters are used in diverse applications across the globe.

• What is Enstrom's manufacturing process?

  Enstrom employs advanced manufacturing processes with rigorous quality control. Our facility in Menominee, Michigan, includes state-of-the-art manufacturing capabilities and comprehensive quality assurance.

• What is Enstrom's commitment to safety?

  Safety is Enstrom’s top priority. We design and manufacture helicopters with comprehensive safety features, meet stringent safety standards, and provide extensive safety training and documentation.

• Does Enstrom participate in industry events?

  Yes, Enstrom regularly participates in industry events including trade shows, aviation conferences, and exhibitions. Check our website for upcoming event participation.

• How can I contact Enstrom?

  Contact Enstrom through our website contact form, (906) 863-1200, or email. Our headquarters in Menominee, Michigan, is available for visits by appointment.

General FAQs

• How do I request more information about Enstrom helicopters?

  Contact our sales team through our website contact form, (906) 863-1200, or email. We’re happy to provide detailed information, specifications, and answer any questions.

• What support is available after purchase?

  Enstrom provides comprehensive post-purchase support including maintenance documentation, technical support, parts availability, training programs, and service center network access.

• How do I stay updated on Enstrom news and updates?

  Stay updated through our website, email newsletters, social media, and industry publications. Contact us to be added to our mailing list for news and updates.

• Does Enstrom offer custom configurations?

  Yes, Enstrom offers various options and configurations to meet specific customer requirements. Contact our sales team to discuss custom configuration options.

• What is Enstrom's delivery timeline?

  Delivery timelines vary by model, configuration, and production schedule. Contact our sales team for current delivery timelines and production schedules.