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PC Helpdesk Technician

Position:                      PC Helpdesk Technician
Reports To:                 VP of IT 


The PC Helpdesk Technician resolves internal user problems and ensures correct operation of personal computers. Install, troubleshoots, and repairs computer systems, hardware, and computer peripherals. PC Helpdesk Technician will perform system setups for new hires. Maintains parts inventory and logs all service/repair activity.



  • Provide end-user support for desktop and laptop computers
  • Support printers, copiers, and other related office equipment
  • Deploy and support business software applications
  • Assist the Network Administrator in basic administration tasks including user management
  • Install and support business phones and phone systems
  • Support Android and Apple based mobile phones
  • Support Office software including Office 365 – Word, Excel, Outlook, and Teams
  • Provide feedback for improvement of processes and systems
  • Assist with technology related issues in conference and multipurpose rooms
  • Provide basic network support including connecting/disconnecting network cables and troubleshooting simple wired or wireless network issues
  • Provide first-level end-user technical support via phone, email, messaging, and though an internal ticketing system
  • Other duties as assigned



  • Ability to read, write, and understand English
  • Excellent oral and written communication skills
  • Ability to work independently with minimal supervision
  • Ability to troubleshoot new or unique issues
  • 2-year degree in computer support related field recommended
  • Relevant industry certifications or equivalent work experience preferred
  • Experience working in a Microsoft Windows-based environment
  • Regularly lift or move 10 pounds
  • Spend extended periods seated at a desk
  • Occasionally maneuver office equipment under desks, on walls, or on/in ceilings

Job Types:

  • Full-time, Permanent, on-site